For customers

Terms of Service

Effective October 25, 2026

These terms apply when your business buys a website from Velocity Design Studios LLC, which does business as Velocity Design ("we" or "us"). By paying through one of our payment links, your business ("you") agrees to them. If anything here is unclear, text or email us before you pay.

1. What you get

• A custom website for your business, designed and built by us.
• Before it goes live: the changes you ask for, so the site is what you want.
• For as long as your monthly plan is active: hosting, keeping the site online and secure, and small updates you ask for, like hours, prices, services, text or photos.
• Bigger additions, such as new pages or new features: we tell you first if anything would cost extra, and do it only if you agree.

2. Free previews

Before you buy, we may build a free preview of a website for your business from public information about it. A preview is a sample for you to look at. It isn't your official website, we don't advertise it or list it in search engines, and looking at it costs nothing and commits you to nothing. If you don't want it, tell us and we'll take it down.

3. Price and payment

• Your price is the one on your payment link: a one-time setup fee, paid when you buy, and a monthly fee that starts 30 days later and renews each month until you cancel.
• You pay by card through Stripe, our payment processor. We never see or store your full card number.
• We can change the monthly fee for future months only after telling you at least 30 days ahead by text or email, and you can cancel before the change takes effect.
• If sales tax applies, it's shown at checkout.

4. Your right to cancel

You may cancel your purchase within three business days after your website goes live and get a full refund of everything you paid. Business days don't include weekends or federal or state holidays. To cancel, text or email us, or mail a note to the address at the bottom of this page. We send the refund to the card you paid with within 30 days, usually much sooner. If the law gives you a longer right to cancel, you have that right too.

5. Cancelling your monthly plan

• You can cancel your monthly plan at any time, for any reason, by text or email. There is no long contract and no cancellation fee.
• The plan stops at the end of the month you've already paid for, and your site comes offline then. We don't refund part of a month.
• After the three-day window in section 4, the setup fee isn't refundable, unless the law requires a refund or we agree to one.
• If a monthly payment fails, we'll let you know. If it isn't fixed within 14 days, we may take the site offline until it is.

6. Your content and our design

• Your business name, logo, photos, the information you give us and your domain name are yours.
• You confirm that you have the right to let us use anything you send us, and you let us use it to build and run your site.
• We write the site's text from public information about your business, which can include short quotes from public customer reviews. Please check it. If anything is wrong, or you'd like something removed, tell us and we'll fix it.
• Tell us when your details change (hours, prices, services, licenses), so your site stays accurate. Keeping that information current is your responsibility.
• We own the design and code we create. While your plan is active, you may use them for your business. When your plan ends, that permission ends; your own content stays yours, and we'll send you a copy of it if you ask.
• We may show your site in our portfolio as an example of our work, unless you ask us not to.

7. Forms and visitors

• Messages people send through your site's contact form are delivered to you through our form provider, Web3Forms. We don't sell them or use them for anything else.
• Your site is hosted by Netlify, which keeps basic technical logs, and it may load fonts from Google Fonts. We don't add advertising trackers.
• Any legal duties your business has about information your own customers share with you remain yours.

8. What we don't promise

• We can't guarantee search rankings, recommendations by AI apps, customers or sales.
• We work to keep your site online, but we can't promise it will never be down: hosting providers have outages sometimes.
• We design with care for phones and accessibility, but we don't guarantee that your site meets every law or standard that may apply to your business.
• Apart from what these terms say, the website and our services are provided "as is."

9. Limits on our responsibility

To the extent the law allows, our total responsibility for any claim about our services is limited to what you paid us in the 12 months before the claim, and we aren't responsible for indirect losses, such as lost profits or lost business.

10. Settling disagreements

If something goes wrong, contact us first: most problems are fixed with one text. If we can't settle it within 30 days, Utah law governs, and either of us may bring a claim in small claims court or in the state or federal courts in Salt Lake County, Utah. Claims are brought individually, not as part of a class or group action.

11. Changes to these terms

We may update these terms. If a change affects your plan, we'll tell you at least 30 days before it takes effect, and you can cancel before then. The date at the top of this page shows the current version.

12. Contact us

See also our Privacy Notice.